Returns, exchanges, cancellations or anything that has gone wrong. Every request gets a ticket number you can track.
Grievance Officer
- Name
- Kaint Singhania
- Designation
- Grievance Officer
- support@ghumr.in
- Phone & WhatsApp
- +91 91838 90094 · Chat on WhatsApp
- Address
- 0, KANPUR ROAD, BADANPUR, Auraiya, Uttar Pradesh, 206122
Our commitments
- · Every request receives a ticket number immediately.
- · Acknowledged within 48 hours, automatically — including weekends.
- · Resolved within one month of being raised.
- · Cancellation before dispatch is free.
- · We cannot refuse a refund for goods that are defective, not as described, or delivered late.
These timelines are our obligations under the Consumer Protection (E-Commerce) Rules 2020. If you are not satisfied with our resolution, you may escalate to the National Consumer Helpline (1915) or file at e-Daakhil.
Raise a request
Check an existing request
Returns are accepted within 7 days of delivery. See the Return & Refund Policy for who bears return shipping.