Return & Refund Policy

The window

You can request a return or exchange within 7 days of delivery. Raise it through the Grievance Redressal page with your order number and mobile number — you will get a ticket number immediately.

What we always accept

We cannot and will not refuse a return or refund where the product is:

• · defective or damaged
• · not what was described or pictured
• · the wrong item or wrong size against what you ordered
• · delivered later than the delivery date we committed to on your order

Who pays return shipping

If the fault is ours — any of the situations above — we pay return shipping and refund you in full.

If you simply changed your mind or the fit was not right, you pay the return shipping, and we refund the product value. Please use the measured garment dimensions on each product page before ordering; they are there to save you this.

Condition

Items should come back unworn and unwashed, with tags intact and in their original packaging. Handworked pieces have natural irregularities; those are not defects and we will not treat a return as faulty on that basis alone.

Personalised pieces

A T-shirt or hoodie printed with your own design (Design Studio) is made to order, just for you. Made to order. Not returnable unless it arrives misprinted or damaged. If it arrives misprinted or damaged, raise it within the window above with a photo and we will reprint it or refund you in full, and pay any return shipping. A change of mind, or a size chosen differently, is not a ground for returning a personalised piece.

Cancellation

You can cancel free of charge any time before your order is dispatched. After dispatch it becomes a return, and we will tell you which applies when you ask.

Refunds

Once we have the item back and inspected it, refunds go to your original payment method. Allow up to 7 working days for it to appear, depending on your bank.

We refund what you actually paid for the item. If a discount or coupon was applied, the refund is the item’s price after that discount, as shown on your order and invoice. A coupon used on an order that is cancelled or fully returned is not used up, and can be used again if it is still valid.

Force majeure

Where a delay is caused by an event outside our reasonable control — natural disaster, civil disruption, a government restriction — the late-delivery ground above does not apply, as provided by Rule 7(4). Everything else still does.